HP Ends Toner Subscription and Discontinues e-Series Printers

Immediate Ink Points and HP+ Issues

Launched in 2013 and 2020 respectively, HP’s Immediate Ink and HP+ subscription companies require the printer to be on-line always to successfully automate the ink shopping for course of. This has led to a sequence of complaints from clients, which seems to have influenced the choice to take away obligatory HP+ signal ups and Immediate Ink altogether from LaserJet fashions.

One other perceived downside is that the 2 separate subscription companies – which might be distinct from each other, but even have crossover – is a complicated proposition for purchasers.

Immediate Ink is a simple ink substitute service the place the person chooses a utilization plan primarily based on the variety of pages they print monthly and pays a month-to-month payment accordingly. HP then sends out toner to satisfy that demand.

HP+ turns the person’s {hardware} right into a ‘sensible printer,’ with “clever, cloud-based connectivity and safety.” It consists of an Immediate Ink subscription, together with entry to the superior HP Sensible app and a two-year guarantee.

“For the reason that introduction of HP+, our sensible, related printing system has been embraced by clients who respect the comfort, prolonged guarantee and options. We all know that some clients in IT-managed workplace environments are unable to satisfy the cloud connection necessities for HP+. To supply our clients with an distinctive printing expertise in all workplace environments, we are going to now not supply LaserJet sequence merchandise with HP+.” -HP assertion to Druckerchannel

Nevertheless, HP+ additionally requires its subscribers to make use of unique HP ink cartridges solely – one other topic of consternation for anyone who has signed up (whether or not by alternative or by obligatory requirement) and who would favor to purchase extra inexpensive third-party cartridges.