HP ‘disabled my entire printer’ after I canceled my free trial – I don’t owe them money but still can’t use it
AN HP buyer says their printer has been disabled after they canceled their free Instantaneous Ink trial.
HP Instantaneous Ink is a month-to-month subscription service that routinely delivers ink or toner cartridges to your door when your printer is operating low.
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The shopper took to Reddit to share their issues after shopping for an HP printer.
“I lately bought an HP Laserjet and I did the 3-month Instantaneous Ink trial,” the put up started.
“When talking with an HP rep on the cellphone, they informed me that when I’m carried out with the trial, I can merely ‘not renew it’ and I can maintain no matter ‘free ink’ I acquired through the trial.”
Nevertheless, this buyer’s expertise could be something however easy.
“Flash ahead a number of months and my printer simply stops working all of a sudden,” the put up continued.
“I name, spend an hour on video chat with them solely to be informed that the printer cannot be mounted however it’s nonetheless underneath guarantee for over a 12 months to allow them to ship me a ‘model new printer.’
As an alternative of a model new printer, the client was despatched a refurbished printer.
And that was removed from the top of their troubles.
“The issue is, this printer was additionally not working,” they revealed.
“I’m then informed by the rep that the whole printer is disabled as a result of my Instantaneous Ink account is suspended and I might should switch to them to get it mounted.
“Take into accout, I don’t owe them any cash, I simply did not proceed after my trial however they bricked my printer remotely as a result of I did not proceed the trial.”
“I ask the rep what I’m imagined to do with this practically full ink. She responds, ‘You possibly can simply throw it within the trash.'”
The shopper warned: “Don’t purchase HP, they’re an terrible firm with terrible insurance policies.”
The U.S. Solar has contacted HP for remark.
Take into accout, I don’t owe them any cash, I simply did not proceed after my trial however they bricked my printer remotely as a result of I did not proceed the trial.
HP buyer
ALL ABOUT INSTANT INNK
HP Instantaneous Ink is a month-to-month subscription service that routinely delivers ink or toner cartridges to your door.
Plans begin at $1.49 monthly and are based mostly on how usually you print, not how a lot ink you employ.
You possibly can change or cancel your plan anytime with no further payment.
Nevertheless, in the event you cancel, any unused ink cartridges you have paid for will cease working on the finish of that billing cycle.
In different shopper information, see why a Costco buyer was offended in regards to the variety of closed self-checkouts.
And discover out which “silly insurance policies” are pushing Kroger customers to boycott.
